Execution Desk

HF Markets Phone Trading Policy

PHONE TRADING/CHAT TRADING

The HotForex Execution desk is available to all live HotForex account holders. Clients can close and manage orders over the phone with the Execution trading desk when necessary. Please note that inquiries are limited to placing stops/limits to close or manage open positions only. The Execution desk is unable to take market orders or orders to open new positions.

HOURS OF OPERATION

Sunday 10:15 pm GMT – Friday 10:00 pm GMT

HOTFOREX EXECUTION TRADING DESK

Call +23-04034363 to speak with a HotForex Execution Manager. Alternatively, come to the live chat and request the Execution Desk

WHEN SHOULD I CALL THE TRADING DESK?

All HotForex clients are encouraged to call the Execution desk under the following situations:

  • No immediate access to the Internet
  • Trader fails to receive a confirmation on an order placed online
  • Internet failure or failure to connect to the HotForex server

PHONE TRADING ETIQUETTE

To ensure that orders are placed in a timely and correct manner, we encourage all clients who contact the Execution desk to follow our Execution Desk phone trading etiquette. Please read the following example to ensure that you understand proper etiquette.

Example: Trading Desk Etiquette to close or manage a trade or via the Phone or live chat:

When calling the Execution desk, the trader should immediately specify their HotForex account number relating to the trade they want to manage or close.

Execution Desk: "Can I have your account number, please?"

Trader: "My account number is 12345."

Execution Desk: "Can you please confirm the mailing address and email relating to this account?”

Trader: "My address is 1234 Forex Street and my email is example@gmail.com”

Execution Desk: "Can I have the name on this account, please?"

(The Execution Desk Agent will ask these questions in order to verify that the caller is indeed the account holder.)

Trader: "I would like to close my long at market, 4 standard lots of EUR/USD."

Execution Desk: "Your close was executed at 1.3250"

Note: Our staff acts as an agent to place the trade on your behalf and not as a dealer quoting a price. Therefore, after you express the order request, our staff will inform you as to the status of the order and confirm the price of the order. This might take a few minutes since we are an STP broker. HotForex will not be liable for the price change between the time the Trader requests an execution and the time the request is actually executed.

Trade Execution Investigation

WHAT IF MY TRADE WAS EXECUTED/CLOSED INCORRECTLY?

If you believe that a trade was executed incorrectly, please contact the Execution
Desk via online chat, telephone or email.

Execution Desk:

+23-04034363
execution@hotforex.com

Important: Make sure that you have on hand all information pertaining to the trade
including: trade ticket number, time of the trade, and nature of the problem.
The trade will be audited, and, when necessary, an adjustment will be made in
a timely manner.
 
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