電話交易/聊天交易

HotForex執行桌對於所有真實HotForex帳戶持有者可用。在必需時,客戶可以與執行交易桌關閉和管理訂單。請注意,諮詢僅限於下停止/限制到關閉或管理開放位置。執行桌不能取市場訂單或開放新位置的訂單。


營業時間

7:00 to 23:59 Server Time Monday to Friday


HOTFOREX 執行交易桌

Call +44-2033183968 to speak with a HotForex Execution Manager.


我應當在何時致電交易桌?

在以下情況下,鼓勵所有HotForex客戶致電執行桌:

  • 不能立即接入網際網路
  • 交易者不能收到線上下的訂單的確認
  • 網際網路故障或不能連接到HotForex伺服器

電話交易規範

為了確保及時正確地下訂單,我們鼓勵聯繫執行桌的所有客戶遵循執行桌電話交易規範。請閱讀以下範例,以確保您理解適當的規範。

Example: Trading Desk Etiquette to close or manage a trade via the Phone:

當致電交易桌時,交易者應當立即指出關於他們想要管理或關閉的交易的其HotForex帳號。

Execution Desk: "Can I have your phone password, please?"

交易者:“我的手机密码12345。”

交易桌:“您能確認關於此帳戶的通信地址和電子郵箱嗎?”

交易者:“我的地址是Forex大街1234號,我的電子郵箱是example@gmail.com。”

Execution Desk: "Can I have the name on this account, please?"

(交易桌代理會問這些問題,以驗證致電者確實是帳戶持有者。)

Trader: "I would like to close my long at market, 4 standard lots of EUR/USD."

交易桌:“您的關閉在1.3250被執行。”

Note: Our staff acts as an agent to place the trade on your behalf and not as a dealer quoting a price. Therefore, after you express the order request, our staff will inform you as to the status of the order and confirm the price of the order. HotForex will not be liable for the price change between the time the Trader requests an execution and the time the request is actually executed.


交易執行調查

If you believe that a trade was executed incorrectly, please contact the Execution Desk via telephone or email.

Trading Desk:

+44-2033183968
tradingdesk@hotforex.com

Important: Make sure that you have on hand all information pertaining to the trade
including: trade ticket number, time of the trade, and nature of the problem.
The trade will be audited, and, when necessary, an adjustment will be made in
a timely manner.

伺服器時間:
冬令節約時間:GMT+2
日光節約時間:GMT+3 (DST)

交易外匯和差價合約有一定的風險性。

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